Refund policy

We have a 14-day return policy. You have 14 days after receiving your item to request a return. Approved returns must be shipped within 14 days of label issuance, or the return will be closed and refund forfeited.

ELIGIBILITY
To be eligible for a return your item must be unworn and unused, in its original Still Halo packaging, and accompanied by proof of purchase.

HOW TO START A RETURN
To start a return visit your order confirmation email and click Request Return. You can also email us at hello@stillhalo.com with your order number and reason for return. If your return is accepted we will provide instructions on how to send your package back. Customer is responsible for return shipping costs.

DAMAGES & DEFECTIVE ITEMS
Please inspect your order upon arrival. If your item is defective, damaged, or incorrect contact us immediately at hello@stillhalo.com with a photo and your order number. We will make it right at no cost to you.

NON-RETURNABLE ITEMS
We do not accept returns on worn or used items, items not in original packaging, final sale items, or gift cards.

EXCHANGES
To exchange for a different size email hello@stillhalo.com with your order number and the size you need.

REFUNDS
Once we receive and inspect your return we will notify you of approval. If approved your refund will be processed within 5-7 business days to your original payment method.

QUESTIONS
Email hello@stillhalo.com — we respond within 24 hours.